faq

Where is the store based?
In Germany, Europe. No, I don't wear a dirndl.

Do you accept orders placed outside of the US?
Well, duh. Please make sure you triple check your shipping address before you place your order, so the country is not the county. ;D

How long will it take to receive my order?
Germany: 2-3 days
Europe takes between 1 and 2 weeks.
International shipping delivery times may vary between 2 and 12 weeks.

As I have kids who aren't so kind to announce any kind of kindy sickness in advance, please understand that shipping *may* take longer when we have to deal with sick kids.
 
Are the prints signed?
The come in a virgin unsigned state. If you want a signature or a "For...." please leave me a note in your order, ok?
 
How are the goods shipped?
I use a water resistant document PE envelope inside of a full cartonage envelope to make sure the babes arrive safely at your place.

 
Is shipping with tracking?
For prints genereally no, for everything else genereally yes. If you order a higher volume and we deem it safer to send your prints with tracking, the extra costs are on me. If you want to ensure you have tracking, please send me an email before placing an order.

How do I pay for my order? Is it secure?
We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

 
What if something is wrong with my order?
If you have a problem with an order from my store, please contact us through the contact page.

Who is "we"?
Usually me and my hubby (dino and unicorn are too smol to help D:), sometimes some kind souls who help when the order volume is extremely high.

Do you accept returns?
As a small business, I cannot accept returns as books are usually personalized. If you have a problem with your order, please contact me. Generally the no returns, no refunds rule stands.